Dental Emergencies during the COVID-19 outbreak

Dear valued patientGentle-logo

Although current guidelines suggest avoiding non-essential treatments for the time being, at some point you may need to get in touch with our emergency dentist in Croydon and Bromley for help. To make things a little less stressful in what may seem like a nightmare scenario, we’ve provided a handy guide of things to do before and after you get in touch with our team.


Be certain that it’s an emergency

The first, and perhaps most important piece of advice we can provide, is to be completely sure that the problem you have qualifies as something our emergency dentist can accept.

Emergency dental care is required if there is:
– Trauma to the teeth
– Pain for 48hrs or more
– Swelling or abscess

Generally, you should give us a call right away on 020 3925 3846 or email and we will be able to help determine what course of action is best for you, which may include coming in for an emergency appointment or telephone advice. If you, or anyone in your household, are exhibiting symptoms, we will be able to offer advice whilst an emergency system for infected patients is being developed.

Book an appointment right away

If you feel your situation warrants immediate aid, you should get in touch with us right away. We will do our utmost to see you as soon as possible.

We are aware that some dental problems may be time sensitive and we will always try to limit the potential risk to the rest of the mouth. For example, if there’s an infection the longer you leave it untreated the more it can start to pose a risk to other teeth, your gums or even the bone. So as soon as you feel it may be serious, please give us a call.

Your appointment

We will be taking stringent care to reduce the risk of transmission of COVID-19 between our patients and staff. To help limit contact within our practices, we may ask you to wait in your car until the dentist is ready to call you in. Rest assured we will continue to keep up the increased disinfection of our practices including non-clinical areas such as door handles, bathrooms and public areas, aiming to exceed benchmarked recommendations.

Follow up with your regular dentist

After your treatment you should schedule an appointment with your regular dentist to check on the repairs, or for them to provide a more permanent solution to your dental problem.

These are just a few things you can do to make your trip to our emergency team a little less stressful. If you think your current situation warrants immediate treatment, then get in touch us right away right away on 020 3925 3846 or email

Please share this information with any friends or family who may need an emergency appointment and all new patients remain welcome.